terms and conditions

legal and information

Welcome to Rocket and Fox. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy and data protection policy govern Rocket and Fox’s relationship with you in relation to this website.

The term ‘Rocket and Fox’ or ‘us’ or ‘we’ refers to the owner of the website whose registered name and address is Lindsay of Liphook Limited,  Liss, Hampshire, GU33 7AW. Registered in England, our company registration number is 07255148. Our VAT registration number is 994738159. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
Neither we, nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
All rights, including copyright, in this website are owned by or licensed to Rocket and Fox. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

While Rocket and Fox takes all reasonable steps to ensure a fast and reliable service, we do not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Customer Support

Rocket and Fox’s number one priority is to provide you will excellent customer care. If for any reason you wish to contact us, whether it’s to ask a question, place an order over the phone, raise an issue, seek further information on a product or request that we source a particular product for you, please contact us using the details on the “contact us” page and we will do our best to assist you.

Product Description

We have taken great care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing that all goods have been fairly described and that photographs and specifications of products are correct. The colour of the goods may vary slightly from that shown on the website due to the limitations of some browsers and monitors. We sometimes use props in our photographs, in such cases the product description indicates which item is being advertised for purchase. Some of our items are hand-made and as such there may be slight variations in these particular items. Rocket and Fox cannot accept responsibility for any errors made. Any weights, dimensions and capacities given about the goods are approximate only.

Pricing and Stock Availability

Pricing and availability of goods is subject to change without notice. When you place an order online you should receive an automatic order confirmation email.  This does not mean we have accepted your order.  If there is a problem with the fulfilment of your order we will endeavour to contact you within 48 hours. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£). All prices are inclusive of VAT at the current rate where applicable.  If a product is shown as not in stock they cannot be ordered so sometimes we may show a product as being in stock before it reaches our warehouse i.e., once we have a confirmed delivery date from our supplier. This then allows the product to be ordered. When this is the case we will put a delivery estimate note on the affected product page giving an estimate of the despatch date for that product. This delivery estimate is based on information provided to us and may be subject to change.

Payment

We aim to make doing business with us as easy as possible, therefore we offer a variety of secure payment methods which you can choose at our checkout. We accept payment by Visa, MasterCard, Electron, Maestro, Visa Debit, and PayPal in pounds sterling (£) only. All credit/debit card details go through the Worldpay site. Any charges will appear on your credit/debit card statement either as ‘Lindsay of Liphook’ or ‘Rocket and Fox’. Unfortunately we do not accept payment by cheque or postal order.

Upon providing us with details of the Payment Card and submitting the order you undertake that the information contained within the order is true and accurate and that you are duly authorised to use the Payment Card and authorise us to deduct from the Payment Card account the full price of the goods and all other payments which may become due to us.

The deduction of monies from your Payment Card does not mean that we have accepted your order nor does it mean that a contract has been formed between us. In the event that we reject your order we will credit your Payment Card with the amount deducted.

Shopping is safe with Rocket and Fox

Your payment information is always processed outside our shop on secure banking and payment gateway systems and we never see nor can we retain your credit/debit card details – all we see is that your payment has been processed.

Disclaimer and limitations of liability

Rocket and Fox does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither Rocket and Fox nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Rocket and Fox or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

“The limitations of liability in these conditions shall apply equally for the benefit of Rocket and Fox and any other associated company of Rocket and Fox as if references to Rocket and Fox included references to each such associated company.” Rocket and Fox will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Rocket and Fox may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded. Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Rocket and Fox or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Rocket and Fox.
Copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

Legal

These terms and conditions are governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.

Changes to this Policy

Rocket and Fox will occasionally update these terms and conditions to reflect company and customer feedback. Rocket and Fox encourages you to periodically review this Policy to be informed of how Rocket and Fox is protecting your information.

If for any reason you have any questions, please contact us using the contact details on the contact us page.